We have many years’ experience of helping companies with a range of commercial issues including sense checking demand, customer satisfaction measurement, new product development and launch, and customer acquisition work.

Whilst the complexities of manufacturing mean each project has to be considered on its own merits, we find applying a standardised fact-finding approach really helps. Through a process of defining the problem, understanding the marketplace you work in and providing action-focused results we can confidently say that we will make a tangible difference to your business.

“Our organisation prides itself on its customer-focused attitude; therefore we were very pleased that we had found a research organisation that has the same attitude.  In addition to your valuable contribution on the concept and practical execution of the research, we found the customer insight you provided us with very important for the continued improvement of our products and services. I have no doubt that we will be using your expertise for other research in the near future. In the mean time I would have no reservation in recommending you and your company to any organisation requiring similar services.”

– Paul Butcher, Sales Director, Instarmac Group Plc